Frequently Asked Questions
These answers help new and existing clients understand our services, booking process, and practice policies.
What insurance and payment options are available?
We are in-network with several major providers including Aetna, Cigna, BCBS, and Optum. We also accept private pay.
What is the cancellation policy?
We require at least 24 hours notice for cancellations. This allows us to offer the time slot to other clients in need. Late cancellations or no-shows may incur a fee.
Do you offer virtual or in-person sessions?
We offer both! We have a comfortable office space for in-person visits and a secure, HIPAA-compliant platform for telehealth sessions from the comfort of your home.
What can I expect in the first session?
The first session is an initial intake and get-to-know-you meeting. We will discuss your goals, history, and create a plan together in a supportive, low-pressure atmosphere.
Is my therapy confidential?
Yes, confidentiality is a cornerstone of therapy. Your privacy is legally protected, with a few critical exceptions related to immediate safety, which we will review in your first session.
What should I do in a crisis?
We are not a 24-hour crisis center. If you are experiencing a mental health emergency, please call 988, 911, or go to the nearest emergency room immediately.
How can I contact the practice?
You can reach us by phone at 919.900.7215 or via email at laura@rootstoresiliencecounseling.com. We typically respond to all inquiries within one business day.